The Jamaican business community is mourning the loss of Patrick Casserly, a trailblazer in the business process outsourcing (BPO) sector. Casserly, known for his groundbreaking contributions to the industry, passed away on Wednesday at Cornwall Regional Hospital, St. James, after a prolonged battle with cancer. He was 58.
Casserly was a visionary entrepreneur whose efforts transformed Jamaica into a hub for outsourcing services. In 2000, he founded E-Services Limited, a firm that quickly established itself as a regional powerhouse. Under his leadership, the company grew to become the largest outsourcing center in the Caribbean, providing jobs to thousands of Jamaicans and setting a new benchmark for the local BPO sector.
His achievements did not go unnoticed. In 2004, he was honored as the Observer Business Leader, a testament to his significant contributions to Jamaica’s business landscape. Casserly’s legacy was further cemented when he successfully sold E-Services Limited to the Fortune 500 company ACS, marking a milestone in local entrepreneurship and solidifying his impact on the global outsourcing stage.
Beyond his professional accomplishments, Casserly was celebrated for his passion for mentoring young entrepreneurs and his unwavering belief in Jamaica’s potential to compete on the world stage.
Patrick Casserly leaves behind a legacy of innovation, resilience, and inspiration. He will be remembered not only for his business acumen but also for his role in shaping the future of Jamaica’s economy. His vision lives on in the thousands of lives he impacted and the industry he helped define.
